• In accordance with Slimband procedures and training, counsel and support patients
• Maintain a high standard of professional and courteous service to patients
• Make timely and appropriate recommendations for improvement of customer care

• Maintain Current Certificate with the College of Nurses of Ontario as a Registered Nurse
• Current CPR certification
• Ability to use critical thinking, problem-solving and decision-making skills
• Ability to work with all members of the health care team including patients and families
• Demonstrated and ongoing commitment to professional development
• Bilingual (candidates who speak a third language will be strongly considered)

If you’re interested in learning about this position, please email us directly at – hr@slimband.com.

• In accordance with Slimband procedures and training, counsel and support patients
• Maintain a high standard of professional and courteous service to patients
• Make timely and appropriate recommendations for improvement of customer care
• Maintain Current Certificate with the College of Nurses of Ontario as a Registered Nurse
• Current CPR certification

• Ability to use critical thinking, problem-solving and decision-making skills
• Ability to work independently and collaboratively with all members of the health care team including patients and families
• Excellent communication, public relations and interpersonal skills
• Demonstrated and ongoing commitment to professional development
• Ability to perform duties in a professional and courteous manner
• Excellent organizational skills
• Confidentiality

If you’re interested in learning about this position, please email us directly at – hr@slimband.com.

• Respond by phone and/or email to incoming sales leads (NO cold-calling, NO telemarketing)
• Discuss pre-qualifying information with the client to ensure our service is right for them
• Schedule clients for in-person or phone consultations with our Sales Consultants
• Execute follow-up calls and emails to clients who miss consultations or who request a call back at a later date

• Minimum 3 years experience in customer service, sales or call center environment
• Excellent customer service skills and impeccable phone manner
• A high level of professionalism, reliability, accountability and organization
• Strong computer skills (MS Word, MS Excel, MS Outlook, Internet/Web Based Applications)
• Call center experience is a strong asset but not required
• Salesforce.com experience is a strong asset but not required
• Personal interest in the health or weight loss industry is a strong asset but not required

• Have an engaging, friendly and genuine phone personality
• Be highly motivated and reliable with a good work ethic, able to work with minimal supervision
• Have a high standard for the quality of work you produce and the impression you make on clients
• Be organized and detail-oriented

If you’re interested in learning about this position, please email us directly at – hr@slimband.com.

• Effectively communicate with all patients in order to promote their comfort and wellbeing.
• Provide professional, informed and reliable support to patients after surgery
• Respond to patient inquiries via phone, email or the online community,
• Maintain a high standard of quality customer care and professionalism,
• Greet customers on the day of surgery and escorting to the surgical area, providing day-of-surgery documentation packages,
• Assist with coordinating and executing local and remote Post-Op events
• Schedule Post-Op support meetings and fill sessions with internal and external resources
• Respond to patient inquiries for receipts, information, appointments or documentation, coordinating with the necessary internal and external contacts to ensure customer is provided with care
• Ensure information is complete and accurate
• Perform outgoing follow up and scheduling calls to patients under the direction of the nursing team
• Ensure that confidential information is not disclosed, including information about staff and patients, to any unauthorized member of staff, or to anyone outside the employment of Slimband who is not authorized to access such information
• Act in such a manner as to satisfy public trust and confidence, to uphold and enhance the good standing and reputation of Slimband.

• Excellent Verbal Communication & Customer Service Focus
• Professionalism
• Work effectively within a team environment
• Good Organization skills
• Confidentiality

If you’re interested in learning about this position, please email us directly at – hr@slimband.com.

• Copywriting—Develop, provide copy for, and review external and internal communications to include; blog posts and twitter feeds, drip marketing campaigns, patient communications, advertising, press releases, collateral materials and other requests for copy.
• Web Site Content Management—Support content management for all company web sites. Create/acquire necessary copy, review and adjust tone, optimize for search engine rankings and facilitate posting of the content.
• Client Communications—Distribute client communications as requested via e-mail (exact target) or postal mail.
• Data Base Management—Update Slimband’s CRM tool, currently Salesforce, by adding or changing records for accuracy and coordinating synchronization with other communications systems (Exact Target/5 Buckets). Create email-marketing lists within the system.
• Project Management—Oversee marketing campaigns, material development, and distribution for planned campaigns as assigned.
• Administrative support—Support the Marketing Department's day-to-day needs including preparation and submission of purchase orders for print supplies and promotional materials.

• Excellent communication, writing, and editing skills, knowledge of SEM and SEO, Analytics software, Exact Target and Salesforce.
• 2-5 years marketing experience is required
• Project management experience preferred

If you’re interested in learning about this position, please email us directly at – hr@slimband.com.